Associates/Franchisee Management

For the healthcare provider, the software offers robust features to manage a network of collection centers, associates, and franchisees from a central dashboard. This ensures consistency across all locations and provides the franchisor with real-time oversight of operations.

Key features for associates and franchisees include:

Centralized Operations & Control: The head office can oversee sales, inventory, and billing data in real time from all associated outlets, while allowing local flexibility for day-to-day operations.

Billing & Accounting: Associates can generate patient bills, manage local accounts, track outstanding payments, and all data automatically synchronizes with the main server.

Test Allocation & Sample Tracking: Franchisees at collection points (phlebotomy centers) can collect samples, manage the patient’s test allocation process, use barcode systems for accurate tracking, and ensure samples are routed to the appropriate laboratory for processing.

CRM & Lead Management: The system offers a customer relationship management (CRM) module to help franchisees manage local leads, track customer interactions, and build patient loyalty.

Reporting & Analytics: Both franchisors and franchisees can access detailed reports on performance, revenue, and customer behavior to make data-driven decisions.

Support & Training: The platform offers modules for managing post-sale support, training resources, and a helpdesk for franchisees to ensure they adhere to brand standards and operational procedures.

Direct & 3rd Party Accounts Management

The DIAGOSOFT platform is a comprehensive Hospital and Diagnostic Management System that manages both direct patient billing (cash/card payments) and complex Third-Party Administrator (TPA)/insurance billing.

Direct Patient Accounts Management

The direct patient billing module is designed for quick and accurate invoicing at the point of service, whether in an outpatient department (OPD), polyclinic, or diagnostic lab.

Automated Invoicing: Generates various transparent bills for consultations, tests, procedures, and pharmacy items instantly.

Multiple Payment Modes: Accommodates various payment methods including cash, checks, cards, and digital wallets/UPI.

Outstanding Balance Tracking: The system maintains accounts and tracks any outstanding balances for patients, sending automated reminders if necessary.

Patient Portal Access: Patients can view their bills, payment history, and make payments securely through a dedicated patient portal or mobile app.