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Refund Policy

Refund Policy

Refund Policy

Refund Policy

Cancellation Charges (for individual bookings)

  • If cancelled 20 days prior to the arrival date full refund will be processed
  • If cancelled within 15 to 19 days then the money would be kept in credit which can be utilized for future bookings
  • If cancelled with in 14 days then 1 night retention would be applicable and balance amount in credit
  • If cancelled with in 7 days then full retention would be applicable
  • The mentioned amount can be adjusted against future booking as per the applicable tariff for the amended date
  • Credit/Debit card cancellations will be charged 5% extra
  • For Groups / for Special Celebration Dates (24th, 25th, 30th & 31st of December & Long weekends)
  • 25% if cancelled forty five days in advance.
  • 50% if cancelled thirty days in advance.
  • 50% if few of the total booked rooms are cancelled.
  • 100% if cancelled fifteen days in advance or later.
  • Credit/Debit card cancellations will be charged 5% extra.
  • Confirmation/cancellation policy for weddings and large celebrations
  • 25% of the total billing has to be made at the time of the confirmation of the booking.
  • 25% of the total billing has to be made 90 days prior to event.
  • 25% of the total billing has to be made 60 days prior to event.
  • 25% of the total billing has to be made 30 days prior to event.
  • If not complied to the above, the booking can be cancelled.
  • Full clearance of bill at the check-out.

In case of any cancellation:

  • Total advance paid will be retained if cancelled anytime between 3 months and 1 month prior to the date.
  • 100% retention to be charged if cancelled 1 month prior to the date of event.
  • In case of any cancellation the GST of 18% on the advance will have to be retained as it is to be paid by us to the authorities by the 5th of the next month.

Note: Any postponement of the booking will be treated as a cancellation and will be governed by the Cancellation Policy.


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